FAQ - FREQUENTLY ASKED QUESTIONS
What time is check-in time?
Check-in time at the Hotel is 3 pm onwards.
I want to check-in before 3:00 pm as I will arrive in Vancouver early morning. Can I check-in earlier than 3:00 pm?
Checking-in earlier than 3:00 pm will be subject to availability upon your arrival. Our hotel will be more than happy to keep your luggage in the lobby until your room is ready. However, if you wish to secure your early check-in, please book a room one night before, and you will be able to check-in earlier than 3:00 pm.
What time is the check-out time?
The official hotel check-out time is 11 am.
I want to do a late check-out as my flight is late at night. Can I check-out in the afternoon on my check-out date?
Checking-out later than 11:00 am will be subject to availability with an extra fee:
11am - 1pm: $25.00 CAD/hour
After 1 pm: Full Rate
Do you accept cash/debit deposit?
Yes, we do accept Debit cards, Visa debit, or Cash for check-in.
Is Reception open 24 hours?
Yes, Reception service is available 24 hours.
If I make a reservation, is it refundable or non-refundable?
Reservation conditions depend on the platform booked. If you make a reservation via our website, then the reservation is refundable. Please read the reservation conditions before making a booking.
What is the Hotel's cancellation policy?
Cancellation is allowed free of charge if given 48 hours notice before check-in. Cancellation within 48 hours before check-in, 100% of the first night will be charged. For any no-show, 100% of the first night will be charged.
Will my credit card be charged before my arrival?
We will accept payment upon your check-in. Your credit card will be pre-authorized $100.00. Two days before your arrival if your reservation was made directly with us.
Is there a swimming pool or gym at the hotel?
We don't have a pool or gym, unfortunately at the Hotel, but from September 2019 we will have for our guests' membership cards for Steve Nash Fitness World.
Is it possible to have a child’s bed in the room? If yes, what is the price?
Cribs are available on a request without charge.
Do children stay for free?
Additional child (5 and under) are free of charge, (12 and under) will be subject to a $10 per child per night. Adult (12+) will be subject to a $20 per person per night. Extra rollaway bed is available a $20 per night.
Is your hotel pet-friendly?
Yes, we are. We have some pet-friendly rooms with certain room types. Please contact us to check availability before you make a reservation. Riviera hotel will accept pets (cats & dogs) less than 20lb with an additional fee of $25.00 plus tax per night. A $250.00 security deposit is also required. Service dogs are staying with us free of charge.
Do you have a shuttle bus service between Vancouver International Airport and your hotel?
We don’t have a shuttle bus service available. However, the airport offers various means of transportation, including taxi services. For more information, please visit
Do you have a restaurant?
We do not have a restaurant, unfortunately, but you will find many restaurants near to the Hotel.
Do you have WiFi in the Hotel?
Yes, we have WiFi for free, or we also offer Extreme high-speed WiFi for an additional cost of $5 per day.
Do you have parking spaces?
Yes, we do have outside and caged parking.
How much does the parking cost?
Outside parking is $30 (including tax) per night/per car. Caged parking is $40 (including tax) per night/per car.
Do you have smoking and non- smoking rooms?
All guest rooms, balconies, parking lot, common areas, and public areas are 100% non-smoking, and we ask that you refrain from smoking in the hotel premises.
Can I leave my luggage?
Yes, we can look after your luggage. If at check-in, your room is not ready yet or in case of early check out after. If you want to leave your luggage overnight, then it is for an additional cost of $5 per luggage.
What time is breakfast served?
Breakfast served from 7 am to 10 am in the lobby area.
Is breakfast included in the price?
Yes, light continental breakfast is included.
Is room service available?
Yes, it is available daily from 3pm-5pm.
What is the difference between a twin room and a double room?
A twin room has two single beds, whereas a double room has one double bed.
Can I rent a car at the hotel or nearby?
Yes, you can rent a car with a Local Independent Car Rental company located in our hotel.
How can I get to your Hotel from Vancouver International Airport?
Please refer to our hotel website:
How far is the Riviera Hotel from Canada Place?
Canada Places is 1.5km from the hotel via car, 14 minutes away via public transportation, and 19 minutes away in walking distance. Click here to see a google map for directions.
How much is the taxi fare from Riviera Hotel to Canada Place (Cruise ship terminal)?
The taxi fare is approximately $8.00 to $10.00.
Where is the nearest shopping center?
Pacific Center is the closest shopping center to the Hotel. It is approximately 10 minutes walking distance.
Which is the best place to eat?
There are various delicious food choices on Robson street. Please let us know your preference, and we will be happy to provide more information. Also, please look at our restaurant recommendation guide.
Do you have any adjoining rooms/connecting rooms?
Yes, we do. To book these rooms, please contact us before you make reservations to check availability.
Is your Hotel/Hotel rooms wheelchair accessible?
Except for our Queen Room/Queen Suite, all guest rooms can be accessible. However, please note that our bathrooms are not wheelchair accessible.
Are all rooms accessible with an elevator?
Except for our Queen Room/Queen Suite on the 1st floor, all guest rooms can be accessed with an elevator. Queen Room/Queen Suite can be accessed by stairs only.